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Water Asset Management Companies
Asset management consultants and software firms optimizing lifecycle cost, risk, and renewal across water portfolios.
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AJ Engineering & Construction Services Ltd
AJ Engineering & Construction Services Ltd provide a wide spectrum of engineering services ranging from steel fabrication and CNC machining to cladding and civil engineering, with our highly experienced team we provide on-time, on-budget quality solutions. From our bases in Forres and Fort William, and a team accustomed to travel we can meet our client’s needs wherever required. Having worked on various water and wastewater treatment projects for the past 25 years we have developed a great working relationship with water companies across the UK. Our in-house capabilities allow us to offer a turnkey service to our clients from reactive maintenance and manufacturing to planned infrastructure and non-infrastructure projects. Many of the projects we undertake in the water sector are within water treatment and wastewater treatment plants where cleanliness is paramount, all our water sector site teams hold certification and Water Hygiene cards. Our range of services collated into one means that we can take on multiple discipline contracts and deliver them as one which provides our clients with a number of advantages. It removes the need to have multiple contractors on site at once. Benefits in cost savings passed down on procuring large amounts of steel for a side wide project. Little risk of dimensional discrepancies between contractors We work alongside framework delivery partners throughout the UK providing the services below; Steel portal frame buildings (design, fabrication, erection & cladding) Design, manufacture and installation of pipe bridges Design, manufacture and installation of site wide access metalwork (walkways, access stairs, ladders etc) Design, manufacture and installation of modular water buildings transportable by road. Design of various process tanks, pipework and pumps. Fabrication of tanks and pipework (stainless and carbon) Mechanical Installation Modular Treatment Buildings and Mechanical Fit-out SR2 rated steel enclosures (quicker than GRP Kiosks) We appreciate how important quality and cleanliness is in the water sector and we are proud that we have completely segregated facilities for stainless steel and carbon steel. In addition to this we are also approved under the regulations 31(4)(A) of the water supply regulations 2016 to supply stainless steel and pipework fabrications to the drinking water sector.

Anglian Water’s @one Alliance
Anglian Water's Integrated Main Works Delivery Programme Anglian Water’s @one Alliance is an integral part of the Anglian Water ecosystem, delivering complex projects across the Water and Water Recycling network. Comprising 8 industry-leading organisations, each contributing specialised expertise, @one efficiently manages over 40% of Anglian Water’s capital delivery programme. Our partners are Anglian Water Asset Delivery, Balfour Beatty, Barhale, Binnies, Mott MacDonald Bentley (MMB), Sweco, Skanska and MWH Treatment. Employees in the @one Alliance are employed across all our partner companies and work together to deliver complex programmes of work. Following the successful delivery of £1.2bn during AMP7, the @one Alliance is now set to deliver approximately £3bn of vital work as part of Anglian Water’s £11bn AMP8 business plan, covering around 750 projects over the next five years. Since our establishment in 2005, @one has grown to a team of over 1,600 employees. And with plans to welcome an additional 300-500 new team members over the next 12-18 months, the Alliance is set to expand even further. If this interests you, then take a look at our jobs page to see the options available to you!

Cadman Cranes Ltd
Cadman Cranes is a leading provider of lifting solutions in the UK with over 50 years’ experience and a reputation for quality, reliability and safety. At the very forefront of sustainability within the industry, Cadman Cranes offer responsible and collaborative turn-key solutions across all industries. From depots in Colchester and Brentwood, Cadman is ideally positioned to cover the East of England and beyond, living and breathing its mission to provide safe lifting solutions to industry and communities in a collaborate, considerate and sustainable way. Cadman has always placed great importance on delivering so much more than just crane hire. Its values are focussed on the success of its clients, its people and its community, and it takes great pride in going the extra mile on every job, no matter how big or small. Cadman Cranes add value to your hard work and offer a full-service lifting solution that goes far beyond just crane hire. It doesn’t just look for customers, it looks for partnerships based on trust, quality and safety. Services include: Contract lift services: Our complete package service is ideal for those who require a fully managed lifting solution, removing your risk and liability, and ensuring that we deal with all of the ‘heavy lifting’. Crane hire services: Cadman Cranes is the leading crane rental company in the East of England, providing crane hire across London, Essex, East Anglia, and all over the UK. With cranes available 24/7, 365 days a year, we are well positioned to keep your operations moving. Tank clearance, dredging, and grab solutions: Cadman Cranes offers innovative tank clearance solutions with our custom-designed grab attachment. The remote-controlled grab, mounted to the hooks of our mobile cranes, can reach up to 60 meters and handle a variety of materials, including sewage waste, sludge, grit, mud, and sand. This service is ideal for wastewater treatment plants, sewage facilities, digester tanks, aeration tanks, ports, and any industrial sites that require regular tank cleaning, maintenance, or dredging. Specialist lifting equipment for utility installation projects: Utilising our range of specialist lifting equipment, we have assisted on some of the most complex utility installation projects throughout the East of England, solving problems currently unimaginable by other mobile crane hire companies. Our innovative Compact Crawler Cranes, in combination with our remote-controlled telescopic hydraulic grab, have proved invaluable in providing the highest level of service and crane hire to the utilities sector. If you would like to work with Cadman Cranes or are looking to add a safe and considerate crane hire solution to your list of approved suppliers, Cadman would love to hear from you.

Concrete Repairs Ltd
Concrete Repairs Limited (CRL) is a specialist asset maintenance contractor who is here to help you with the inspection, repair & refurbishment of your concrete water assets. CRL provide comprehensive repair and refurbishment services tailored to the needs of the water and wastewater sector throughout the UK. These include the inspection, repair, refurbishment and upgrading of service reservoirs, contact tanks, water towers & wastewater treatment plants. With over 65 years of experience, CRL understands the importance of maintaining water quality and supply to customers. Therefore, when planning repairs, we prioritise effective programming of the work and optimal utilization of the assets being repaired. Our choice of repair methodologies and materials always reflects this commitment. At CRL, we pride ourselves on being a reliable partner to the water companies. We collaborate closely with them to identify problems early, quantify the necessary repairs, and establish a timeline for refurbishment. Throughout this process, we focus on ensuring the longevity and optimal performance of the assets. CRL provide proven and successful cost-effective repair and refurbishment options which meet our clients’ objectives of upgrading and increasing the life of their structures. CRL is capable of undertaking individual projects of up to £20M, either under competitive tender, or through Partnering/Framework arrangements. Our broad experience across various sectors ensures we deliver efficient, robust, and technically advanced services.

Hayes GFS Ltd
Hayes GFS Ltd are recognised throughout the water industry as experts in the supply, installation and refurbishment of glass-fused-to-steel tanks, epoxy coated tanks and stainless steel tanks, from anaerobic digesters to potable water storage solutions to Nerada tanks. Our experience as framework suppliers to many UK water companies and having worked on projects throughout the Europe, America and the Middle East, has given us an unprecedented insight into the needs and demands of a variety of distinguished clients. Services include: The supply and installation of Permastore glass-fused-to-steel tanks and silos, fusion bonded epoxy, stainless steel tanks and GRP roofs. On-site tank surveys and condition reports. Emergency repairs. Refurbishment and replacement of existing tanks and roofs. Design, manufacture, supply and retrospective fitting of all tank related ancillaries, including access steelwork, decant pipework, tank Insulation and cladding.

Headlight AI Limited
Headlight AI is a UK based technology company developing sensing, mapping, and inspection solutions for extreme environments. The company works primarily with Utility companies and contractors to provide condition assessment and geo-location data in subterranean locations, especially for large diameter assets (such as sewers, culverts, and tunnels with diameters >900mm), with a focus on autonomous or semi-autonomous systems that avoid the need for person-entry (in particular NC3 or NC4 confined space entry), improving workers’ health and safety. The company supplies its award winning product, Telesto, to utility companies and contractors in order for them to collect multi-sensor data, including LiDAR, on either robotic or floating platforms. The data is then processed to account for the motion of the system and to produce 3D point cloud and multi-image data for further analysis. Users can access the information via the web-based Telesto application, which provides condition assessment dashboards and statistics relevant to the asset, achieved using novel artificial intelligence (AI) models. The company currently has several other products and features in development to further assist with underground inspections and surveys, and provide new ways to navigate and locate in GPS-denied and extreme environments.

JN Bentley Ltd
JN Bentley Ltd (JNB) is a leading, privately owned construction services provider in the UK. We now have an annual turnover in the region of £100 million, generated from projects in both the building and civil engineering markets. JN Bentley JN Bentley delivers civil engineering contracting services, together with mechanical and electrical expertise. Founded in 1972, the company has grown largely from repeat work, maintaining a focus on providing construction services with an open and honest approach. The JN Bentley team numbers over 2,000 colleagues. We pride ourselves on our large, directly employed construction workforce, a team that gives us and our clients added assurances for safety and quality. We look to find innovative solutions to traditional construction challenges, applying the latest technologies to drive efficiency and reach sustainable outcomes. Across JN Bentley and our design and build companies MMB and JBA Bentley, annual revenue now exceeds £500 million. Mott MacDonald Bentley (MMB) MMB provides fully integrated civil engineering feasibility, design, construction and commissioning services to the UK water sector. Established in 1999, it harnesses the contracting strength of JN Bentley and the design specialisms of Mott MacDonald to form a 3,000-strong team – with further expertise brought in from across the Mott MacDonald Group when required. MMB was formed specifically to deliver long-term, high-volume capital programmes collaboratively with water companies. With a focus on innovation, affordability, and flexibility, since securing its first contracts with Yorkshire Water in AMP3, MMB has grown to deliver work for eight of the largest water companies in the UK.

Mott MacDonald
We are proud of being a world-class independent management, engineering and development consultancy. Being independent, wholly owned by our people, puts us in charge of our own journey and allows us to focus on what we believe is important for our clients, our colleagues and the communities we work and live in. We have more than 100 years’ experience in the water sector and are experts in every aspect of water development, with all the skills and commitment to deliver solutions that benefit every stakeholder. We also established Mott MacDonald Bentley more than twenty years ago to deliver long-term programmes of work through a strategic focus, effective communication and flexibility in different models of working. We are experts at building a trusted relationship with our clients. From investment planning to operational support, design to capacity building we work with private investors and listed companies, as well as national and local governments across the world in both developing and developed regions. As advisors, we think laterally and find the connections that others fail to make. We are pioneers with a thirst for innovation, who understand the challenges facing the water industry today, including biodiversity net gain, natural capital and ecosystem services, the practicalities of the journey to net zero, nature-based solutions and natural flood management and the need to consider everything from a fresh angle and turn obstacles into sustainable paths for both businesses and the lives they touch every day.

R2M Limited
At R2M, we are driven by a passion for creating innovative solutions that help build a smarter, more resilient water industry. Our mission is to deliver effective, high-quality products and services to UK water utilities and contractors, continually striving to enhance the nation's water supply for future generations. Founded in 2003 as a supplier of pipes and fittings, R2M quickly earned a reputation for reliability through our extensive product range and robust stock levels—ensuring our customers always had what they needed, when they needed it. Over the years, we have evolved from a trusted supplier into a comprehensive manufacturer and installer too. Today, we offer end-to-end solutions—all under one roof—streamlining the process for our customers and providing exceptional value at every stage. We are proud to be used trusted by all water utilities and contractors across the UK. Since 2019, R2M has proudly been a member of the Hawle Austria Group—a global network of like-minded, quality-focused companies including the likes of Hawle Austria, Erhard, Nova Siria, and Özkan. This partnership gives us exclusive access to a wide portfolio of innovative and proven products from across the group, allowing us to offer tailored solutions that meet the evolving needs of our customers. Being a part of this established and experienced group strengthens our capabilities, expands our product range, and ensures we stay at the forefront of the industry—so our customers always benefit from world-class technologies backed by local expertise. Are you ready to discover how our solutions can support your next project? Get in touch with us today on 01282 778 030.

RammSanderson
RammSanderson is one of the fastest growing multi-disciplinary consultancies in the UK. Already partnered with some of the largest water infrastructure companies in England, RammSanderson specialises in: Ecology Flood risk management Arboriculture Habitat management Providing a pragmatic and cost-effective approach to projects on either a site-specific or framework basis, RammSanderson is founded on the principles of customer service, technical excellence, and pragmatic solution-based consulting. The company was founded in 2014 by Oliver Ramm, Nick Sanderson and Anthony Mellor, since when it has grown from strength to strength, with a diversified client portfolio spanning across infrastructure, utilities, commercial and residential sectors. Initially focusing primarily on ecology, the company has grown to encompass a wide variety of environment-based disciplines. This approach has yielded a multitude of benefits, allowing each individual discipline to effortlessly draw knowledge from a wider set of specialists while also allowing seamless delivery and straightforward accountability on more complex multidisciplinary projects.

Siltbuster Group
Established for over 20 years, the Siltbuster Limited provides rapidly deployable, “modular off the shelf” water treatment solutions to the construction, industrial and municipal markets, with a client base ranging from the world’s most recognisable multi-national corporations to small enterprises. Siltbuster provides a wide range of water and wastewater treatment equipment for the industrial and municipal markets, including: Packaged lamella dissolved air flotation (DAF) units. Lamella clarifiers. Packaged biological treatment systems. Oil/water separators. Pipe flocculators. Reaction tanks. Containerised dosing systems. In the UK, Siltbuster has pioneered the concept of offering this plant through our extensive hire fleet. Approximately 20 major contracts and circa 50 smaller projects are undertaken each year for a diverse range of clients, many of which are some of the UK’s best-known companies. In addition to the industrial/municipal sector, Siltbuster has undertaken a number of mine water treatment projects in many countries, for example, the UK, Ireland, Greece, France, USA, Canada, Australia and Slovakia. The Siltbuster team pride themselves in their ability to react rapidly and in compliance with the project constraints, delivering mobile or permanent solutions tailored to meet your individual needs.

Spaans Babcock Ltd
Spaans Babcock was established in 1897 and has been supplying equipment into the water industry since this date. The company are the world’s largest supplier of Archimedes screws having thousands of screws installed throughout the UK & tens of thousands worldwide. Additionally the company supply, install and maintain aeration equipment (surface and brush aerators), screens and screenings handling equipment, a complete range of flow isolation equipment including penstocks, flap valves and stop-boards. Over recent years the company has expanded significantly with the addition of Archimedes screw generators to its product range. This is a natural progression for the product which is perfectly suited to low head applications, they offer several advantages over alternative technologies including no requirement for fine screens, fish friendliness, non-blocking and low maintenance due to the simple & robust design. The screw generator is offered in various alternative designs to suit given site circumstances. Spaans have agreements in place with many of the UK Water companies & agencies for the design, manufacture, supply, installation and maintenance of their equipment. Centrally based in Heywood, the company offers a full range of services from supply only contracts through to development of complete bespoke packages. Project management is handled by the companies own project teams and the company has its own SHE officer to ensure compliance with the stringent UK requirements. All installation and maintenance work is handled by in house teams of engineers.

Steve Vick International Ltd
Steve Vick International (SVI) is dedicated to delivering cost-saving solutions for damaged, redundant or outdated underground pipework. Since its foundation in 1981, SVI has been at the forefront in developing products and techniques for the repair, renovation and decommissioning of pipes. Predominantly our work has been in the gas industry but increasingly we are undertaking projects in the water and nuclear sectors. We are the UK’s leading producer of Pipe Coil Trailers and offer a range of Pipe Handling equipment such as Handlers, Crackers and Cutters. Some of our latest innovations include the PE Pipe Cutter, the Pipe Feeder for Pre-Insulated coiled pipe, PE Live Head for Live Mains Insertion, the Perpetual Pipe Pusher, FBOS (Foambag Operation on Stubs) and SMARTester. WATER: For over 20 years water utilities and their contractors in the UK and overseas have used our pipe handling equipment to improve their efficiency and safety. Today our products include Pipe Handlers, Pipe Coil Trailers and Pipe Cutters as well as our patented DRAINBLOCK™ and RATBLOCK™ sealing systems. GAS: In the UK we are major suppliers to all the gas distribution networks. Many of the techniques we have pioneered have become the preferred methods of working in the industry and our resin foam sealant products and associated equipment are key to many of the cost-saving renovation processes used. NUCLEAR: SVI offer solutions to the problems associated with decommissioning and sealing disused pipework, ducts, sleeves and ventilation shafts. Our technology can also be designed for the mass filling of large and complex voids and is a lightweight alternative to cement grout. We have worked at Hinkley, Sellafield, Harwell, Chapelcross and Hunterston. CONTRACT SERVICES: A rapidly expanding part of our business is our Contract Service department who are well known for their work in the field of renewing and repairing underground gas pipes, for the UK Gas Distribution Networks. However, they are becoming increasingly involved in projects being undertaken by water utilities, electricity providers, rail networks, civil engineers, construction companies and local councils. This reflects the range of skills and expertise available to solve on-site problems associated with pipe repair, renovation, and diversion. Located strategically around the UK the highly skilled team can provide a fast response, emergency repairs and a rapid call out service which is offered 24 hours a day, 7 days a week. HIRE: We offer specialist plant and equipment for the Utilities Industries. Products available for hire include our Pipe Handlers, Perpetual Pipe Pusher, Pipe Coil Trailers, Rapid Rotary Cutters, Rapid Window Cutters, MACAW Pipe Crackers, CRACKERJACK and Mini Purge. All our hire equipment comes with onsite support from our highly experienced engineers and our products are fully maintained and serviced at our depots. All equipment is also available to purchase. SMARTester: SMARTester is the wireless pressure test system, that ensures absolute traceability and best practice. The system combines: SMARTester pressure sensor, an intuitive App and a Dashboard database of test evidence. Together the 3 components work to give you confidence that your tests are highly accurate, fully compliant and that evidence is traceable.

Stonbury
Stonbury is an agile, direct delivery specialist contractor to both the water industry and wider water environment, with an emphasis on delivering innovative, low carbon and high-quality reliable solutions. Currently holding over 30 Frameworks, we work with most of the UK’s water companies and the EA – either directly or through their major supply chains – to deliver high value, low carbon solutions across their asset estates. This includes works on potable water, wastewater treatment centres and nature-based ‘green’ and ‘grey’ solutions that deliver smart, low carbon environmental engineering. In recognition of the intensified global focus on the effects of carbon emissions and their impact on the climate and biodiversity we have reassessed our Purpose, Vision and Strategic Goals, putting sustainability at the heart of our culture and everything we do.

Total Automation & Power
Total Automation & Power (TAP) is a formal joint venture between Cougar Automation Ltd and Technical Control Systems Ltd. Formed in 2005, it has delivered hundreds of projects worth tens of millions of pounds. Current water and wastewater frameworks include Severn Trent, Thames, Welsh & Yorkshire Water. Working with TAP is just like working with a single company. Every project has a dedicated project manager who coordinates all the work and gives you a single point of contact. You place a single order for all of your electrical and control system design, supply and installation so you can concentrate on delivering your project without having to worry about placing and managing separate orders for MCCs, a control system and electrical installation. Unlike separate orders, both companies stand behind the whole scope and unlike a contract/sub-contract arrangement we don’t mark up each other’s price. Projects are easy to manage, secure and competitively priced. Supporting clients from initial concept design stage through to on-site commissioning, TAP collaborates with clients at every stage to evaluate designs to optimise TOTEX outcomes. When you choose TAP as your partner you get an unrivalled combination of expertise: Control System, SCADA & PLC expertise from Cougar Automation in six regional offices throughout the UK. MCC, low voltage assembly and panel expertise from Technical Control Systems’ manufacturing facility in Leeds.

Vanderkamp UK
Vanderkamp provides tailor-made temporary pumping solutions in the application of water, wastewater, surface water, industrial water and firefighting. We are an innovative, flexible company, with creative and motivated people, offering high quality solutions for temporary projects. We see knowledge as the core of our product offering, where our expertise and experience provides an engineered designed solution. Our service includes fully engineered design, construction and management of your temporary pumping needs.

Waterco
Waterco are engineering and environmental consultants providing design and consultancy services relating to water, drainage and flood risk. We have expertise in engineering and environmental disciplines and are supplemented by a network of specialist independent consultants with extensive experience in major development projects throughout the UK. Our focus is on achieving the optimum solution for our clients, meeting their objectives and adding value to their projects. We have gained a reputation for a friendly, professional and flexible approach since our establishment in 1990. Our Services Water industry infrastructure and non-infrastructure projects Pipelines & Sewerage Water & Wastewater Treatment & Systems Pumping Stations Contingency Planning Security Assessments Asset Management Surge Analysis Hydraulic Modelling Flood Risk Assessment Breach Analysis Coastal & Shoreline Analysis Surface Water Management Sustainable Drainage Systems Natural Flood Management/Catchment Approaches Clients and Partners Our clients and partners include water companies, consultants and contractors. Incorporating their experience and knowledge, we investigate and develop practical designs, to help deliver cost-effective solutions. Geographic Coverage We undertake projects all across the UK, with many of our reporting services being desk-based, travelling to site visits and meetings as required. We have also been involved in international projects such as a major development in Lekki, Nigeria. Accreditations We currently have an ISO 9001 : 2015 accredited Quality Management System; have a BS8555 : 2003 certified Environmental Management System; have design approval in the Water Industry Registration Scheme (WIRS); have maintained Investors in People recognition since 2011 and operate an ICE approved training scheme.

DALI - Pipeline Monitoring
DALI - Pipeline Monitoring specializes in advanced real-time leak and intrusion detection for pipelines using Distributed Acoustic Sensing (DAS) and fiber optic technology. Their solutions help utility companies and industrial facilities minimize Non-Revenue Water (NRW) losses, reduce waste, and prevent costly incidents, ensuring efficient pipeline management.
Fluor Corporation
Fluor Corporation is one of the largest construction and engineering companies in the world. Fluor provides engineering, procurement, construction, and project management for complex projects in the energy, chemicals, and infrastructure sectors.

KNN Advies
KNN Advies is an independent consultancy specializing in climate, nature, and water. KNN advises government agencies and companies on climate adaptation, water management, nature development, and spatial planning.
Condition Assessment, Lifecycle Planning, and CMMS Integration for Water Infrastructure
Water asset management applies structured decision-making frameworks—probability of failure (PoF) and consequence of failure (CoF) analysis—to prioritize maintenance spending, rehabilitation investments, and replacement capital allocation across aging infrastructure. A utility managing hundreds of kilometers of distribution mains, multiple pump stations, and a treatment plant must triage competing asset needs against constrained budgets. Asset management software platforms integrate CMMS (Computerized Maintenance Management System) work order history, GIS location data, hydraulic model performance data, and inspection results to build risk-ranked asset portfolios that justify capital program priorities to boards and regulators.
Condition assessment methods range from non-destructive testing of individual assets (acoustic leak detection, closed-circuit television (CCTV) inspection of sewers, electromagnetic inspection of metallic mains, vibration analysis of rotating equipment) to statistical deterioration modeling for large asset classes where individual assessment is impractical. For large-diameter transmission mains, acoustic fiber optic monitoring and electromagnetic flux leakage inspection are increasingly deployed to identify wall loss before failure. For buried wastewater collections systems, CCTV condition grading per NASSCO PACP standards provides a structured basis for rehabilitation prioritization.
Regulatory pressures from EPA's Drinking Water Infrastructure Needs Survey, state asset management plan requirements for DWSRF funding eligibility, and the 2021 Infrastructure Investment and Jobs Act are creating significant demand for utilities to formalize asset management programs as a condition of federal funding. Providers who can help utilities build credible asset management plans—including system inventories, condition assessment programs, levels of service definitions, and long-term financial plans—are increasingly valuable as funding compliance requirements raise the documentation bar.
Frequently Asked Questions
What data do I need before implementing a water asset management program?
The foundational data requirement is a complete, accurate asset inventory: every treatment unit, pump, motor, valve, pipe segment, and structure with attributes including age, material, size, installation date, replacement value, and current condition rating. Many utilities find that their GIS and CMMS data are incomplete or inconsistent and require a data cleaning and reconciliation effort before analysis is meaningful. Once the inventory is in place, maintenance history data from the CMMS—work orders, failure events, corrective vs. preventive maintenance ratios—provides the failure history needed to build deterioration models.
How does CMMS integration improve water infrastructure asset management?
CMMS integration connects physical asset condition data to financial and operational decision-making by linking work order history, parts consumption, and labor costs to specific assets in the registry. When a pump has accumulated $50,000 in corrective maintenance over three years, the CMMS data makes the replacement business case visible and defensible. Asset management platforms that pull CMMS data automatically allow maintenance cost trends to trigger condition flag updates without manual data entry, improving the timeliness and reliability of the risk portfolio ranking used for capital planning.
What is the difference between reactive, preventive, and predictive maintenance in water utilities?
Reactive maintenance (run-to-failure) has low planned maintenance costs but high unplanned failure costs including emergency response, overtime, bypass pumping, and regulatory incidents. Preventive maintenance (time-based intervals) reduces reactive failures but generates unnecessary maintenance on assets that remain in good condition. Predictive maintenance uses condition monitoring data—vibration analysis, thermography, acoustic monitoring, oil analysis—to service equipment based on actual degradation signals rather than time intervals, reducing both unnecessary PM and reactive failures. Water utilities pursuing best-in-class asset management typically target a mix of 70–80% planned maintenance (preventive plus predictive) and less than 20–30% reactive maintenance by work order count.
What level of service metrics should a water utility define in its asset management plan?
Levels of service (LOS) translate regulatory requirements and customer expectations into measurable performance targets. For drinking water utilities, standard LOS metrics include: water quality compliance rate (% samples meeting regulatory limits), system reliability (unplanned outage frequency and duration per 1,000 service connections), water loss rate (% non-revenue water vs. AWWA benchmark), and response time to reported leaks or service disruptions. For wastewater utilities: SSO (sanitary sewer overflow) frequency and volume, CCTV inspection coverage rate, and treatment plant compliance rate. LOS targets should be set at levels the utility can fund and demonstrate progress toward in its capital improvement program.